All 30 bank branches offering smart ID and passport services — with at least 20 more in the pipeline

Hanno Labuschagne
15 October 2023

All 30 bank branches offering smart ID and passport services — with at least 20 more in the pipeline


There are currently 30 bank branches offering smart ID and passport services to South Africans, and most major banks want to offer many more.

The e-Home Affairs facility was first launched in 2015 with several bank branches.

It has been slow to expand due to delays in finalising a public-private partnership (PPP) between the Department of Home Affairs and participating banks.

The branches currently offering the service are effectively part of a protracted pilot phase, which is why they are still few and far between.

The facility allows bank customers to submit their applications for smart IDs or passports online, filling in all the necessary details and attaching copies of required documents before paying through their bank.

Applicants can then choose an appointment date at their chosen bank branch to capture their biometrics and provide original documents as proof of identification.

The smart ID or passport can then be collected at the same branch once ready.

Breakdown by bank

Currently, six banks support the service — Absa, Discovery Bank, FNB, Investec, Nedbank, and Standard Bank.

South Africa’s biggest bank by customers — Standard Bank — offers nine branches with the services, the most of any provider.

It did not provide MyBroadband with feedback on whether it wanted to add more branches to the service by the time of publication.

The bank’s most recent addition — its branch in Kathu — is still in a testing phase and only accepts walk-ins.

The second biggest bank — FNB — currently boasts seven branches with the service but has earmarked more sites across all nine provinces for further expansion.

The bank has not been able to add another branch in over two years, with FNB Cornubia being the last that went live with DHA services in June 2021.

“The site allocation needs to go through a process in partnership with the DHA and is not yet finalised, but we have noted our aspiration to expand the service,” said FNB Points of Presence CEO Zibu Nqala.

Nqala said the bank had issued over 450,000 smart IDs and passports since launching the service in July 2015.

“In 6 of our seven branches, appointments are fully booked up to a month in advance,” Nqala stated.

Absa boasted five branches with the services from its initial rollout in 2017. It recently added its sixth branch.

A spokesperson for the bank told MyBroadband the service has been well-received by its customers.

“Absa regards this as a necessary service to support the DHA while playing a meaningful role in society,” the spokesperson said.

They hinted at an aggressive expansion, having provisioned for 20 additional branches to offer the service to customers in all provinces.

“Discussions with the DHA on the possibility of expanding the current offerings to additional sites nationally are ongoing and are managed at an industry level via The Banking Association South Africa,” the Absa spokesperson said.

After adding another branch in Durban North on 6 October 2023, Nedbank now offers five locations with DHA services.

A Nedbank spokesperson said the bank was also awaiting the finalisation of the PPP to pave the way for further branches to be added.

“Our clients are enthusiastic about the offering and are calling for more branches,” they said.

While Discovery Bank currently only offers the services at one location — the Discovery Store at 1 Discovery Place in Sandton — it also wants to expand it to other stores nationwide.

Discovery customers currently have to follow a slightly different approach than other banking customers to book their appointments.

“The automated process on the Home Affairs online page was paused during the Covid-19 lockdown period when the branch was closed – we have been working with DHA to resume this,” the bank told MyBroadband.

Meanwhile, customers can still create a profile and capture their application with supporting documents, but they must email a preferred timeslot between 09:00 and 15:00, Mondays to Fridays, to

The table below shows the addresses and contact information of all the bank branches that offer smart ID and passport application services.

Home Affairs bank branches
BankAddressContact number
Standard Bank (9)
Standard Bank Kathu MallShop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg053 723 9610
Standard Bank CenturionCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre012 671 4042
Standard Bank Killarney MallKillarney Mall, Riviera Rd, Killarney, Johannesburg011 486 0002
Standard Bank Kingsmead1 Kingsmead Way, Durban031 308 7900
Standard Bank Jubilee MallShop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal011 351 7814
Standard Bank Canal WalkShop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City021 529 8216
Standard Bank Mitchell’s Plain PromenadeCorner AZ Berman Road And Morgenster Road, Mitchell’s Plain0860 123 000
Standard Bank Simmonds Street5 Simmonds St, Selby, Johannesburg.011 631 1624 / 011 639 4205
Standard Bank Newton Park1 Pickering St Newton Park Port Elizabeth041 404 8319
FNB (7)
FNB BurgersfortShop 55 Twin City Complex Dirk Winterbach Street Burgersfort072 457 8619 / 013 216 0098
FNB Centurion Lifestyle CentreCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion066 460 0530 / 012 653 2661
FNB CornubiaShop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban031 308 7900
FNB Glen Shopping CentreShop U2, The Glen Shopping Centre, Glenvista061 495 4441
FNB GreenpointShop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint087 345 6090
FNB LynwoodShop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria066 460 0130
FNB Merchant Place4 Merchant Place c/o Rivonia and Freedman Dr Sandton066 290 3307
Nedbank (6)
Nedbank ArcadiaShop 25, Nedbank Plaza, Beatrix Street, Arcadia066 460 0122
Nedbank Constantia Kloof16 Constantia Boulevard Constantia Kloof Roodepoort011 639 4208
Nedbank Durban North57 Adelaide Tambo Drive, Durban North080 055 5111
Nedbank Nelspruit (Temporarily closed)Shop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit081 336 5941
Nedbank Rivonia135 Rivonia Road, Sandown, Sandton066 290 3257
Nedbank St George’s MallShop 3 The Box, St Georges Mall c/o Riebeeck Street0800 555 111
Absa (4)
Absa Centurion Lifestyle CentreShop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion066 460 0356
Absa Key West KrugersdorpShop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp079 900 6457
Absa Sandton City MallCnr Rivonia Road and 5th Street Sandton066 290 3314
Absa Towers NorthCnr Commissioner &, Troye St, City and Suburban, Johannesburg, 2001011 350 4111
Absa Port Elizabeth682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth041 404 8319
Absa StellenboschOude Bloemhof Building, Cnr Plein & Ryneveld Streets, 18 Plein St, Stellenbosch Central, Stellenbosch, 7600021 809 2311
Discovery Bank (1)
Discovery Bank Head Office1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton0860 998 877
Investec (1)
Investec Bank Sandown100 Grayston Dr Sandown Sandton011 286 7000